Welcome to Bellavia Skin! We are committed to providing a smooth and reliable shopping experience. Please read our Shipping Policy carefully to understand how your order will be processed and delivered.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received and verified.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During peak shopping seasons, product launches, or promotional events, processing times may be slightly extended. If your order experiences an unexpected delay, we will notify you via email.
Shipping Time
Estimated delivery times are as follows:
| Region | Estimated Delivery |
|---|---|
| United States | 7–15 Business Days |
| Canada | 8–18 Business Days |
| United Kingdom | 7–15 Business Days |
| Australia | 8–18 Business Days |
| Europe | 7–18 Business Days |
| Asia | 6–15 Business Days |
| Rest of the World | 10–25 Business Days |
Please note that delivery times are estimates and may vary depending on your location, customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
We may occasionally offer Free Shipping Promotions. When available, these promotions will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link.
Please allow 24–72 hours for tracking information to update after your package has been dispatched.
Multiple Packages
To provide faster delivery, some orders may be shipped from different warehouse locations.
If your order contains multiple items, they may arrive in separate packages on different days.
This is completely normal and does not mean that any items are missing.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other government fees depending on your country's regulations.
These charges are determined by your local customs authority and are the responsibility of the customer.
Unfortunately, Bellavia Skin cannot control or predict these fees.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If an incorrect address is provided and your order has already been shipped, we may not be able to recover or redirect the package.
If you notice an error after placing your order, please contact us immediately. We will do our best to update your shipping information before your order is dispatched.
Lost, Delayed, or Damaged Packages
While we work with trusted shipping partners, delivery delays can occasionally occur due to circumstances beyond our control.
If your order appears significantly delayed, lost in transit, or arrives damaged, please contact our customer support team.
We will investigate the issue with the shipping carrier and work toward a suitable resolution, which may include a replacement or refund where appropriate.
Failed Delivery
If a package is returned due to:
- An incorrect shipping address
- Failure to collect the package
- Multiple unsuccessful delivery attempts
The customer may be responsible for any additional shipping costs required to resend the package.
Order Changes & Cancellation
If you need to change or cancel your order, please contact us within 12 hours of placing your order.
Once an order has entered processing or has been shipped, we may no longer be able to make changes or cancel it.
Delivery Delays
Delivery times may occasionally be affected by circumstances beyond our control, including but not limited to:
- Severe weather
- Customs inspections
- Public holidays
- Natural disasters
- Carrier disruptions
- High shipping volumes
We appreciate your patience and understanding should any delays occur.
Contact Us
If you have questions regarding shipping or your order, our customer support team is here to help.
Customer Support Email: support@[yourstore].com
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (Your Local Time)
We aim to respond to all inquiries within 24–48 business hours.
Thank You for Shopping With Us
We sincerely appreciate your trust in Bellavia Skin. Our goal is to deliver high-quality products and exceptional service every step of the way. If you ever need assistance, we're always happy to help.